Frequently Asked Questions

Discover everything you need to know about your Viktor&Rolf experience.

How can I track my Viktor&Rolf order?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website to monitor your shipment's progress.

What is your return policy for Haute Couture and Fragrances?

We offer a 14-day return window for most items. However, please note that fragrance products must be returned in their original, unopened cellophane packaging, and custom-made pieces are final sale.

Do you offer international shipping?

Yes, Viktor&Rolf ships to a wide range of international destinations. Shipping costs and delivery timelines vary by region and will be calculated at the checkout stage.

Are your products authentic?

All products purchased directly from our official online boutique are guaranteed to be 100% authentic Viktor&Rolf creations, crafted with the highest standards of quality.

Which payment methods do you accept?

We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.

Can I modify or cancel my order after it has been placed?

As we strive to process orders quickly, we can only accommodate modifications or cancellations within a very short window. Please contact our Concierge Service immediately for assistance.